Privacy Policy — How s988 Handles Your Personal Data

01 Who We Are

s988 is an online gaming and sports betting platform operating at s988.pro, designed specifically for adult players in Pakistan. This Privacy Policy applies to all services offered through the s988 platform, including Sports Betting, Live Casino, Bingo, Deposits, Withdrawals and the VIP Programme.

When you register an account and use any part of s988, you are sharing personal information with us. This document explains what we collect, why we collect it, how it is stored and protected, who it may be shared with in limited circumstances, and what options you have over your own data.

If you have questions about anything in this policy that are not answered here, please reach out to the s988 support team at [email protected].

02 Data We Collect

The personal data s988 collects falls into the following categories. We collect only what is genuinely needed to provide and improve the platform.

We do not collect sensitive personal categories such as racial or ethnic origin, political opinions, religious beliefs or health data as part of standard account operation. If any such information is relevant in a specific context — for example a responsible gaming self-declaration — it will only be collected with your explicit consent.

03 How We Use Your Data

s988 uses the personal data it collects for the following purposes. For each purpose, we rely on a corresponding lawful basis.

• Account management: Creating, maintaining and securing your s988 account. This is necessary to provide the service you have registered for.
• Transaction processing: Handling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, cards and mobile wallets. Without this we cannot operate the financial side of your account.
• Identity verification: Confirming your age and identity as required before processing withdrawals or where account activity triggers a review. This protects both you and the integrity of the platform.
• Platform improvement: Understanding how players use s988 — which sports markets, Casino games or Bingo rooms are most popular — so we can improve features and fix issues faster.
• Security and fraud prevention: Detecting unusual account activity, preventing unauthorised access, identifying multi-accounting and protecting against financial fraud. Technical data such as IP addresses and device identifiers plays a key role here.
• Responsible gaming support: Monitoring activity patterns to identify players who may benefit from responsible gaming tools such as deposit limits or self-exclusion. This is done to protect player wellbeing, not for commercial purposes.
• Customer support: Handling your queries, disputes or complaints efficiently by having access to your account history and communication records.
• Marketing communications (where opted in): If you have opted in to receive promotional messages, we may use your contact details to inform you of bonuses, VIP offers or platform updates relevant to your activity. You can opt out at any time by contacting support.

04 Data Sharing

s988 does not sell your personal data. We do not share it with third-party advertisers or data brokers. In limited and specific circumstances, data may be shared with the following categories of recipients:

• Payment processors: Your transaction details are shared with the relevant payment provider — such as JazzCash, Easypaisa or your bank — only to the extent necessary to complete the transaction you have requested.
• Identity verification providers: Where third-party tools are used to assist with document verification or age checks, the minimum necessary data is shared under strict data processing agreements.
• Technology and infrastructure providers: Providers who host, maintain or support the s988 platform may process personal data on our behalf. These providers are contractually bound to protect data and use it only for the purpose of service delivery.
• Fraud prevention and security services: Data may be shared with specialist security providers to detect and prevent fraud, money laundering or platform abuse.
• Legal and regulatory obligations: s988 may disclose personal data where required to do so by a valid legal process, court order or obligation. We will only share the minimum necessary for the specific legal requirement.

Any third party that processes personal data on s988's behalf is required to handle it in a manner consistent with this Privacy Policy and applicable data protection standards. We do not allow third-party processors to use your data for their own purposes.

05 Payment Data

All PKR deposits and withdrawals on s988 are processed through your chosen payment method — JazzCash, Easypaisa, Raast, bank transfer, debit/credit cards or mobile wallets. The following points specifically apply to how payment-related data is handled:

• s988 does not store full card numbers, CVV codes or complete mobile wallet credentials. Payment details are handled directly by the relevant payment processor using their own secure systems.
• s988 retains transaction reference numbers, payment method type (e.g. "JazzCash") and PKR amounts for account record-keeping, dispute resolution and verification purposes.
• Withdrawal requests are matched against your registered payment method to prevent third-party withdrawals. This is a security measure and requires us to retain a reference to your registered payment identifier.
• Transaction history is retained for the account lifetime and for a period after account closure, in line with the retention periods described in Section 8.

06 Cookies

s988 uses cookies and similar tracking technologies on the platform. A cookie is a small text file stored on your device when you visit a website. Here is how s988 uses them:

• Essential cookies: Required for the platform to function correctly. These include session cookies that keep you logged in while you navigate the site and security cookies that help protect your account. These cannot be disabled without breaking core platform functionality.
• Functional cookies: Remember your preferences such as language settings or preferred payment method, so you do not have to re-enter them every session.
• Analytics cookies: Help us understand which pages and features are used most, how long sessions typically last and where players encounter difficulties. This data is aggregated and not linked to individual player identities for marketing purposes.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using s988, but some convenience features may not work as expected. s988 does not use third-party advertising cookies or allow external ad networks to place cookies through our platform.

07 Data Security

s988 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it from unauthorised access, loss or misuse:

• All data transmitted between your browser or device and s988 is encrypted using SSL/TLS encryption. You will see a padlock icon in your browser address bar confirming the secure connection.
• Stored personal data is kept on secured servers with access restricted to authorised personnel who require it to perform their role.
• Passwords are stored using industry-standard one-way hashing. s988 staff cannot retrieve your password — only reset it through a verified process.
• Suspicious login attempts and account activity are monitored automatically. If unusual activity is detected on your account, we may contact you for verification or temporarily restrict access as a precaution.
• s988 conducts periodic reviews of its security practices to identify and address potential vulnerabilities.

While we take every reasonable precaution, no internet platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password for s988 and never share your login credentials with anyone.

08 Data Retention

s988 retains personal data for as long as it is needed for the purpose it was collected, or as long as required by applicable obligations. The following general retention principles apply:

• Active accounts: Personal data associated with an active s988 account is retained for the duration that the account remains open and in use.
• Closed accounts: After an account is closed, certain data — including transaction records and identity verification documents — is retained for a defined period to fulfil obligations related to fraud prevention and financial record-keeping. After this period, data is securely deleted or irreversibly anonymised.
• Support communications: Records of support interactions are retained for a period sufficient to resolve any follow-up queries or disputes that may arise after a case is closed.
• Marketing data: If you have opted in to receive promotional communications, your contact details are retained for this purpose until you opt out. Opting out does not affect your account or any other data we hold.

If you would like to know the specific retention period applicable to a particular category of your data, please contact support at [email protected].

09 Your Rights Over Your Data

As an s988 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the support team at [email protected] with your account details and the specific request:

• Access: You can request a copy of the personal data s988 holds about you. We will provide this in a clear, readable format within a reasonable timeframe.
• Correction: If any personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected. For some data — such as your registered name or date of birth — we may ask for supporting documentation before making the change.
• Deletion: You can request that s988 delete your personal data. We will action deletion requests where there is no overriding obligation that requires us to retain the data, such as financial record-keeping requirements. Deletion of your account data will result in permanent account closure.
• Restriction of processing: In certain circumstances, you can request that s988 limits how your data is used while a query or dispute is being resolved.
• Objection to marketing: You can opt out of promotional communications at any time. This will not affect your ability to use the s988 platform or your account status in any way.
• Data portability: Where technically feasible and applicable, you can request that certain personal data be provided in a structured, machine-readable format.

s988 aims to respond to all data rights requests within a reasonable timeframe. We may need to verify your identity before processing a request to protect your account from unauthorised data access.

10 Children and Minors

s988 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Registration is not permitted for minors and age verification may be requested at any point during account use.

If s988 becomes aware that personal data has been collected from a person under 18, that account will be closed immediately, any funds returned after review, and the associated personal data deleted. If you believe a minor has registered an account on s988, please contact us at [email protected] so we can investigate and take appropriate action promptly.

11 Updates to This Policy

s988 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable standards or improvements to how we explain our data practices. When we make material changes, the "Last Updated" date at the top of this page will be revised accordingly.

For significant changes that affect how your data is used in a way you might not expect, we will aim to notify registered players via the platform or by email to the address associated with your account, where reasonably practicable. Your continued use of s988 following an update to this Privacy Policy indicates your acceptance of the revised version. If you do not agree with any changes, you may request account closure by contacting support.

12 Contact

If you have any questions, concerns or requests related to this Privacy Policy or to how s988 handles your personal data, please get in touch with the support team: